Manager – HR Services & Operational Excellence

Overview

One of our Pakistan-based clients, a leading industrial manufacturing group, is seeking Manager – HR Services & Operational Excellence to strengthen HR delivery across Head Office and Plant locations. 

This role acts as the operational backbone of HR — driving accurate data, compliant processes, automation of HR systems and service-focused HR support. Strong command of HRIS, payroll coordination, statutory compliance and HR documentation is essential to ensure efficient and reliable HR operations.

Education, Experience & Skills:

• • MBA in HR / CHRP (Preferred)
    
  • Atleast 8 - 10 years of progressive HR experience
  • 5+ years in HR Operations & Administration in Manufacturing
  • Strong command of Pakistan Labor Laws & Factory compliance
  • HRIS management capability & advanced MS Excel
  • Proven ability to manage HR services across plant + corporate locations

Key Responsibilities:

HR Administration & Employee Services

• • • Maintain complete and accurate employee records (digital + physical)
    • Manage lifecycle documentation: onboarding → confirmation → separation
    • Coordinate payroll inputs, attendance data & benefits administration
    • Ensure statutory deductions accuracy (EOBI, Social Security, Tax, PF)
    • Prepare letters, certificates & employment-related communication
    • Support employee welfare & HR policy communication

 HR Operations, Systems & Process Excellence

• • • Oversee, manage & enhance HRIS for data accuracy and reporting
    • Standardize workflows, templates & HR SOP documentation
    • Monitor HR service KPIs, turnaround time & control standards
    • Develop dashboards: headcount, attendance, turnover, HR cost
    • Coordinate with plant HR teams to ensure uniform HR practices
    • Drive automation and continuous improvement initiatives

Performance Management Administration

• • • Execute Annual appraisal process as per policy & timelines
    • Guide managers on evaluation tools & criteria
    • Consolidate evaluation results and support decision-making
    • Maintain confidentiality of all performance documentation
    • Support linkage of appraisals to increments/promotions/PIPs

Compliance & HR Governance

• • • Ensure full compliance with labor laws & industrial regulations
    • Maintain statutory registers, Audit documentation & inspection readiness
    • Monitor contractor compliance & workforce regulatory adherence
    • Support policy development and employee handbook updates

Employee Relations & Workforce Support

• • • First point of contact for HR operations queries
    • Assist in disciplinary & grievance case coordination
    • Conduct onboarding orientations & HR/IR briefings
    • Maintain positive communication between HR, supervisors & workforce

HR Reporting & Analytics

• • • Generate and update HR dashboards & reports
    • Support manpower budgeting and workforce planning reviews

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